Plain-English summaries of the agreements that govern your use of Kinetic Innovative Technologies (KITSB) products and services — Terms & Conditions, Privacy Policy, Cancellation Policy, and Acceptable Use Policy.
Section 01
These Terms and Conditions (the “Agreement”) are an agreement between you (“User” or “you” or “your”) and Kinetic Innovative Technologies Sdn Bhd (“KITSB”, “the Company”, “we”, “us”). By accessing or using any of our services, you agree to be bound by these Terms.
All content available through the Services — including software, design, text, images, logos, and trademarks — is the proprietary property of the Company or the Company's licensors. You may not copy, redistribute, or build derivative works without our written consent.
By submitting content to our Services, you grant KITSB a non-exclusive, royalty-free, worldwide right and licence to use, reproduce, publicly perform, and otherwise utilise your User Content for the purposes of operating and improving the Services.
It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. Accepted payment methods include MOLPay, PayPal, VISA, Mastercard, and bank transfer to KITSB.
You are responsible for the payment of all taxes, fees, levies, and charges related to your use of the Services. If you fail to maintain valid payment, your services will be suspended.
We will issue renewal reminders in advance of expiration (typically 30 days, with a follow-up at 7 days) so you have time to renew or cancel.
For dedicated and managed services, customers must provide thirty (30) days' written notice through billing@kitsb.com.my for termination.
It is solely your responsibility to maintain backups. KITSB is not responsible for files and/or data lost due to user error, third-party action, or service termination. We recommend regular external backups of any data you cannot afford to lose.
If you participate in the KITSB affiliate program: Minimum commission claim is RM100. Affiliate claim currency is in MYR only. Other terms of the affiliate programme apply as published.
Section 02
This Privacy Policy describes how Kinetic Innovative Technologies Sdn Bhd collects, uses, and discloses information about you when you visit our websites, use our services, or interact with our products.
Payment information you provide is processed by trusted third-party processors: PayPal, KineticPay, BitCoin, VISA, and MasterCard. Each processor handles your financial data according to its own privacy and security standards.
We use Cookies and web beacons to enhance Services, remember preferences, and analyse traffic. You can disable cookies in your browser settings, but some features may not function correctly without them.
We may share information with service providers who help us operate the Services, with analytics and advertising partners, and where required by law. In the event of a sale, merger, or bankruptcy, your information may be transferred to the acquiring entity.
We take reasonable administrative, technical, and physical steps to protect your information. However, no method of transmission or storage is foolproof, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
You may request access to, correction of, or deletion of your personal data by contacting hello@kitsb.com.my. Note that deletion may affect your ability to use the Services.
Section 03
A minimum notice period of 30 days is required for all cancellation requests. Notice should be submitted in writing to billing@kitsb.com.my with your account details and the services to be cancelled.
Refunds are applicable only within 30 days of the initial service activation. Cancellations beyond this window do not qualify for a refund of fees already paid.
Where applicable, pro-rated refunds may be available for the unused portion of the service, excluding setup fees and any applicable taxes. Domain registration fees are generally non-refundable once the domain is registered.
KITSB reserves the right to terminate Services in cases of policy violations, non-payment, or breach of these Terms. In such cases, refunds are at KITSB's sole discretion.
Once cancellation is processed, accounts and associated data follow our standard data retention period and will be permanently deleted thereafter.
Section 04
This Acceptable Use Policy (“AUP”) governs activities permitted on our infrastructure and services. By using any KITSB service, you agree not to engage in any of the prohibited activities below.
| Phishing & identity theft | Operating phishing pages, harvesting credentials, or impersonating individuals or organisations. |
|---|---|
| Malicious code | Distributing malware, viruses, worms, trojans, ransomware, or any code designed to disrupt or damage systems. |
| Adult content | Hosting adult, pornographic, or sexually explicit content on our infrastructure. |
| Violence & terrorism | Content promoting, glorifying, or facilitating violence, terrorism, or hate against individuals or groups. |
| IP infringement | Copyright, trademark, patent, or other intellectual-property infringement — including pirated software, films, or music. |
| Fraud | Operating fraudulent schemes, deceptive billing, or any activity intended to defraud customers, partners, or third parties. |
| Reputation damage | Activities that damage the reputation of KITSB, our infrastructure providers, or our other customers. |
| Spam & unsolicited messaging | Sending bulk unsolicited email, SMS, WhatsApp messages, or any communication in violation of anti-spam laws. |
KITSB may suspend or terminate Services immediately and without prior notice upon discovering any violation of this AUP. Repeated or severe violations may result in permanent account closure, forfeiture of fees paid, and referral to law enforcement where applicable.
You agree to indemnify, defend, and hold KITSB harmless from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from your violation of this AUP or your misuse of the Services.
If you believe a KITSB customer is violating this AUP — for example, sending phishing emails or hosting malware — please report it to abuse@kitsb.com.my with as much detail as possible (URLs, headers, screenshots).
Our team handles legal, billing, and compliance queries directly — no ticket queue, no escalation tree. Email us or message on WhatsApp and a human in Kuala Lumpur will get back to you.